Refund policy

Return & Exchange Policy

We stand behind the quality of our products. To ensure a simple and straightforward experience, returns and exchanges are strictly limited to items that arrive defective/non-working or mislabeled.

Eligibility Requirements

To be eligible for a return or replacement, your item must meet one of the following conditions:

Non-Working / Defective Products: The item is dead on arrival, damaged, or fails to function according to its specifications out of the box.
Mislabeled / Incorrect Items: The product received does not match the item description, size, color, or specification listed on your order confirmation, or the packaging displays incorrect labeling.

Note: Items returned due to buyer's remorse, change of mind, or standard wear and tear are NOT eligible for return or exchange.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exchanges

Conditions for Return

To qualify for a refund or replacement, the item must meet all of the following criteria:

Timeframe: You must initiate the return request within 3 days upon receiving the item.
Condition: The item must include all original packaging, manuals, power cords, and accessories that came with it.
Proof of Purchase: A valid order number or original receipt is required for all returns.
Verification: Photos or a short video demonstrating the defect or mislabeling must be provided during the return request process.

How to Start a Return

Submit a Request: Contact our support team at akatntauctions@gmail.com with your Order Number and a brief description of the issue.
Provide Documentation: Attach clear photos or a short video showing the non-working defect or the incorrect label/item received.
Ship the Item: Pack the item securely with all original accessories and attach the return label.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.